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FAQ

General

Who are these custom Liquid sections for?

These sections have been created for anyone who is building a Shopify website! They are ideal for both web designers and merchants who want a quick turnaround and an inexpensive solution.

In order for the sections to work, you need a to have a theme installed (even just the basic free theme Debut or Dawn that is included when you first sign up for Shopify). Though these sections should work with most themes, there could be problems that arise. Simply reach out to us if you encounter a problem and we can make it happen for you! 

Can I use these sections on non-Shopify websites?

These sections are built specifically for Shopify websites as they are coded using Liquid. You won’t be able to use these on other platforms, such as WordPress.

How are these Liquid sections installed?

Upon purchasing the section, you'll receive a link to download a ZIP file which contains a few files (the custom Liquid file, a TXT version of that file to simplify the copying of its contents and usually a JavaScript file. You’ll also get a PDF guide along with a link to view a video tutorial. 

All you'll have to do is copy the custom Liquid code and paste it within the Code Editor in the Shopify admin. Once that's done, you head over to your Theme Editor to customize your new section. 

If you encounter problems you can always reach out to us

Can I use these sections on any theme?

Our sections should work with any theme. However, if you have any issues with yours (especially if your theme is heavily customized), please contact our support team and we'll promptly help you.

Do I need any coding experience?

No, you do not! All you need to know is how to download a file, copy its contents and paste it. The installation process is extremely easy, quick, and intuitive, and does not require any coding knowledge. And we provide guidance for you of course.

Will these work on Shopify 2.0 themes?

Yes, they work especially well with 2.0! While our pre-made Liquid content blocks should work on all versions of Shopify, on version 1.0 you'll only be able to add them to your homepage. We've prepared you a tutorial on how to add sections to other pages or we can do it for you with a custom installation add-on.

Do you create themes or apps for Shopify?

No, we currently do not create themes or apps.
The sections that we do create are basically supplements to the themes to make them better while giving you the flexibility to display your content in more ways while also providing an alternative option to subscribing for certain apps.

Are the themes compatible with RTL sites?

Yes, they are and there's nothing you need to do in order to make it work either!

Purchasing a section

Why are the prices higher than other solutions?

We know that you can find cheaper alternatives to add sections to your Shopify site, but none are as flexible and feature-rich as ours.

If you were to hire a designer and/or a developer to create the section you need, the time to find the right provider and the associated cost would be much higher. With our sections, you'll have a ton of flexibility and you can install it in no time, just with a one-time fee and no monthly subscription cost. In the long-run, it's cost effective for you.

Can I use purchased sections multiple times?

On the same site? Yes, you can use them as many times as you’d like. Things differ depending on whether you're running a Shopify 1.0 or 2.0 theme though. Instructions are included when you make a purchased.

On different sites? Only if you purchased the 'unlimited' license. Otherwise, you can only use the section on the one website you registered your purchase to.

What type of licenses are available?

We offer licenses for single or unlimited websites. If you’re a merchant who needs to add a section for their website, a single-use license will be enough. However, if you’re a web designer or developer, you can save hours of coding work by purchasing an unlimited license and using this section on multiple websites.

Click here to read our license agreement.

Do you offer returns or exchanges on purchased products?

We're sure you'll love our products. They're easy to install, work effectively on any device and display your content as described.

If you’re experiencing a technical issue, please reach out to us within 3 days of your purchase so that we can help you fix it.

Just contact us via the support page. If our attempts fail, then we'll approve a refund at your request.

Read our refund policy here.

How we can help

How do I get customer support?

Please submit a support request if you’re running into any problems.
* Please note that support is only available to customers who are logged into accounts with relevant purchase history.

Can you customize the section for us?

Yes, we offer customization services upon request. Simply reach out to us with your vision, and we will get back to you with a quote within 3 business days.

Can you help with the installation?

Yes, we provide installation help. Simply click on the installation add-on option when placing the product into your cart. You can also add the service to your cart from here.

Can I request a section to be built by you?

Yes, of course! We’d love to hear what your idea is and add it to our to-do list. You can submit a request here

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